Job Title

Business Operations Manager

Location

Predominantly Remote, Some In-Person Meetings in/around Raleigh, NC

About Us

Goins Sweitzer Engineers and Consultants is a multi-modal, transportation-focused consulting firm offering construction management solutions to our clients’ infrastructure project needs through the delivery of responsive, high-quality construction and engineering inspection (CEI), contract administration, construction materials management, utility coordination, training, value analysis, cost estimating, risk assessment, and specialized project and program management consulting services.

We are committed to delivering exceptional services and creating a truly outstanding experience for both our employees and our clients. Our firm was built with the vision of fostering a work environment that inspires personal and professional growth and empowering every individual to reach their fullest potential. This employee-centric culture fosters an environment that attracts top-tier professionals who are deeply committed to delivering exceptional, high-quality services with professionalism and genuine care for our clients.

Job Description

As Business Operations Manager you will play a vital role in supporting the firm’s growth by managing client learning initiatives, marketing and proposal development, company communications, social media, human resources, project financial administration, and overall business operations. This position requires a strategic, organized, and creative professional capable of coordinating multiple functions while ensuring consistency, quality, and professional representation of the firm internally and externally.

Marketing/Communications

Client Learning & Training Development

• Collaborate with Principals and Project Managers to create client-facing learning and training materials, integrating technical expertise with clear, engaging content.
• Develop manuals, guides, presentations, infographics, videos, and digital learning modules for clients.
• Ensure materials are consistent, professional, and accessible, aligning with modern learning styles and best practices.
• Maintain a centralized repository of training and educational materials for efficiency and consistency.
• Support delivery of client workshops, presentations, and educational sessions.

Proposal and Marketing Support

• Assist Principals and Project Managers in creating external-facing materials, including proposals, statements of qualifications (SOQs), presentations, and project highlights.
• Develop processes and systems to assist in proposal development.
• Maintain professional and consistent branding across all marketing materials.
• Support the firm’s website, public relations, and industry events to enhance visibility and reputation.
• Occasionally attend conferences and support registrations, sponsorships, booth set-up/break-down, and representation of firm to conference attendees.

Communications & Social Media

• Lead internal and external communications, including newsletters, announcements, project updates, and client-facing messaging.
• Develop and manage the firm’s social media presence across platforms such as LinkedIn, YouTube, Facebook, Instagram, and others.
• Ensure consistent messaging and brand alignment across all communication channels.
• Track engagement metrics and recommend improvements to increase reach and effectiveness.

Business Operations

Project Financial Administration

• Work with Project Managers to prepare, submit, and track client invoices, ensuring timely billing and collection.
• Monitor accounts receivable and coordinate follow-ups on outstanding balances with leadership.
• Maintain organized records linking budgets, deliverables, and invoicing for accuracy and transparency.
• Oversee and manage the accounts payable process, ensuring timely and accurate processing of vendor invoices and payments in compliance with company policies and financial controls.

Human Resources & Staff Support

• Partner with Principals to develop and maintain HR systems, policies, and procedures.
• Assist with payroll, onboarding, and orientation for new employees.
• Prepare internal HR communications, policy updates, and employee recognition initiatives.
• Support employee engagement, retention, and professional development programs.

Administration

• Coordinate day-to-day operations to support HR, project teams, and leadership.
• Assist Leadership with budgeting, forecasting, and operational planning.
• Streamline workflows and maintain organized documentation, project archives, and operational systems.

Qualifications

• Bachelor’s degree in Business Administration, Communications, Marketing, Instructional Design, or related field.
• 7+ years of experience in business operations, client learning, communications, marketing, or HR, preferably in an engineering or professional services environment.
• Experience leading creative content development, managing communications, or supporting proposal development.
• Strong written, verbal, and visual communication skills.
• Proficiency in Microsoft Office Suite, Adobe Creative Suite, and CRM/marketing platforms.
• Strong organizational skills, attention to detail, and ability to manage multiple responsibilities simultaneously.
• Professional discretion and confidentiality in handling sensitive information.

Key Attributes

• Collaborative and adaptable, able to work with leadership, project managers, staff, and clients.
• Creative and strategic, balancing multiple priorities and ensuring consistency across all deliverables.
• Proactive problem solver who thrives in a dynamic, fast-paced environment.
• Detail-oriented and process-driven, maintaining professional standards across operations, communications, and client-facing materials.

Benefits

• Competitive salary based on experience
• Health, dental, vision, life, and disability insurance plans
• Retirement savings plan with company match
• Generous personal time off (PTO) policy
• Paid holidays
• Opportunities for professional development and training
• Collaborative and inclusive work environment

Goins Sweitzer Engineers and Consultants is an equal opportunity employer, committed to promoting diversity and fostering an inclusive workplace.

Applicants must be authorized to work for ANY employer in the United States. We are currently unable to sponsor or take over sponsorship of an employment Visa.